Quality through transparency – RENAFAN's quality policy

Quality has always been a top priority for RENAFAN. We have made it our aim and set ourselves the challenge of continuously enhancing our quality management system and constantly adapting to meet changing requirements.

In 2002, our QM system was introduced company-wide. Independent, location-based quality representatives were trained to develop and to ensure quality standards in each sector, and throughout the company. Our mission statement and care principles reflect the quality standards of our company.

On July 1, 2009, a quality evaluation by the MDK (German Medical Review Board of the Statutory Health Insurance Funds) started, using grades from “excellent – 1,0” to “insufficient – 5,0”. The publication of the results of this evaluation is legally mandatory (§ 115 Abs. 1a SGB XI). They have to be published online by the national health care associations, and also at a visible place in the nursing homes and care centers.

The following RENAFAN facilities were evaluated – all with consistently positive results:

Facility

Date

Grade

Customer survey

RENAFAN Intensiv

01.06.2016

1,1

1,0

RENAFAN Intensiv Nds.

30.03.2016

1,0

1,4


Service Leben

ServiceLeben Tegel

03.07.2017

1,1

1,6

ServiceLeben LudwigPark

09.11.2016

1,0

1,1

ServiceLeben Elbinsel

10.07.2017

1,3

1,0

ServiceLeben Holzhalbinsel

29.06.2017

1,6

1,0

ServiceLeben Isernhagen

15.09.2016

1,7

2,4

ServiceLeben Havelstadt

01.09.2016

1,1

1,0

ServiceLeben Trudering

17.01.2017

1,2

1,0


Outpatient care centers

Ambulante Pflege Tegel

13.12.2016

1,2

1,0

Ambulante Pflege Pankow

02.02.2016

1,1

1,0

Ambulante Pflege Spandau

01.02.2017

1,1

1,2

Ambulante Pflege Charlottenburg

10.08.2016

1,0

1,0

Ambulante Pflege Steglitz/Zehlendorf

30.03.2016

1,2

1,4

Ambulante Pflege Tempelhof

03.03.2016

1,0

1,0

Ambulante Pflege Neukölln

28.04.2016

1,0

1,0

Ambulante Pflege Köpenick

07.09.2016

1,0

1,1

Ambulante Pflege Bremen

19.07.2016

2,7

1,0

Ambulante Pflege Eidelstedt

18.08.2016

1,0

1,1

Ambulante Pflege Eimsbüttel

01.09.2016

1,3

1,1

Ambulante Pflege Barmbek

15.09.2016

1,0

1,0

Ambulante Pflege Wandsbek

15.09.2016

1,5

1,1

Ambulante Pflege Volksdorf

01.06.2016

2,2

1,0

Ambulante Pflege Harburg

21.04.2016

1,1

1,0

Ambulante Pflege Wedel

01.12.2016

1,2

1,0

Ambulante Pflege Isartor & Schlener

22.11.2016

1,0

1,0

Ambulante Pflege Sendling

30.03.2016

1,0

1,0

Ambulante Pflege Neuperlach

03.06.2016

1,1

1,0

Pflegedienst Paula in Ulm

09.09.2016

1,0

k. A.